Consumers Guarantee Act
• The Guarantee means that when someone sells you something they automatically agree to the following terms and conditions:
• Manufacturers have to make sure that goods do what they are made to do, and that they have replacement parts available. The manufacturer also has to honour any warranties that people give them.
• Retailers will make sure that their goods match the display model and the description given in the advertisements. Also, the product must belong to the consumer once paid for, and it must be sold for a reasonable price.
• Providers of a service guarantee that their service will be performed with reasonable care and skill, will fit for the particular purpose they were supplied for and will be completed within a reasonable time for a reasonable price.
Ministry of Consumer Affairs
• You are covered if you are buying everyday products such as clothes, washing machines, cars, etc… or services of a type that people ordinarily have carried out for a personal or household purpose, such as car repairs, haircuts, dry cleaning, painting or work done by a lawyer. From 8 July 2003, the Consumer Guarantees Act applies to electricity, gas, water and computer software. From this date, the Consumer Guarantees Act also applies to services relating to the supply of electricity, telecommunications, gas, water, and the removal of wastewater.
• You are not covered by the Act if you buy the product from a private seller or from an auction/tender. It also doesn’t cover commercial goods, e.g. goods or services of a type that are ordinarily bought for use in offices, factories or farms (although these may be covered by the Sale of Goods Act).
• There are remedies that traders must provide if a guarantee is broken. There is a range of remedies dependent on such issues as which guarantee was broken, how serious the problem is and whether you want a remedy for faulty goods against the manufacturer or retailer.
Advertising Standards Authority
• The ASA sets the rules and guidelines for what you can and can’t put in a advertisement directed at children, food (well not at food but about food, you get my point), etc…
• The purpose of the Advertising Standards Authority is to “self-regulate advertising in New Zealand”.